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7.2.3 Customer communication :
General :
Version:
1.0
Project :
Author:
Wolfgang Kern
Created:
06.03.2014
Modified:
10.09.2017 11:50:58
Diagram Elements :
Execute field safety corrective action (FSCA)
Manage customer contacts
Do order processing
Customer master data
Get or update customer master data
Manage sales order modifications
Product brochure
Provide product information
Get and review customer feedback
7.2 Customer-related processes : 7.2 Customer-related processes
7.2.3 d) Advisory notices
7.2.3 c) Customer feedback, including customer complaints
7.2.3 b) Enquiries, contracts or order handling, including amendments,
7.2.3 a) Product information
