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| General : | |
| Version: | 1.0 |
| Project : | |
| Author: | Wolfgang Kern |
| Status: | Approved |
| Created: | 28.03.2014 03:10:56 |
| Modified: | 07.10.2017 11:46:51 |
| Advanced : | |
| Appears In: | Process order, Templates, Provide SERVICE LEVEL 1, Take module from stock, CFR 820.198 Complaint files, Dispatch Customer Support, 8.5.1 General, Provide SERVICE LEVEL 2, Provide SERVICE LEVEL 3, Manage customer support, Perform installation on site, Get and review customer feedback, Do device hazard analysis, Evaluate business process performance, Create PRS, Do service remote, Complaint tracker, Repair on-site, Medical Device Reporting to NCAs, Decommission device or module, Execute field safety corrective action (FSCA), Analyze complaints and nonconformities, Provide Hotline and SERVICE LEVEL 0 |