Provide SERVICE LEVEL 3

General :
Version:	1.0

Project :
Author:	Wolfgang Kern
Created:	26.03.2014 19:01:41
Modified:	16.09.2019 14:47:26

Diagram Elements :

SL Specialist

Get and review customer feedback

Take SL3 complaint according to service plan

Service plan

Dismount system on-site

Complaint report

Supplier

Developer

Senior CS Specialist

Set complaint resolved in SL3

Customer

Customer compaint resolved

Inform customer about SL3 correction

Issue resolved

Repair on-site

Include development partner into complaint solving

Complaint clear?

Analyze complaint

Review complaint

Need for SL 3