CS_Customer Support

General :
Version:	1.0

Project :
Author:	Wolfgang Kern
Created:	19.11.2013 10:02:00
Modified:	16.09.2019 10:42:37

Diagram Elements :

Repair blocked parts in-house

Do field acceptance test

Create application training material

Do device acceptance test

Inspect incoming devices to be repaired

Repair device in-house

Inspect incoming service modules

Scrap parts

Dispatch Customer Support

Do TSC on-site

Provide on-site application support

Manage customer support

Manage spare parts

Provide Hotline and SERVICE LEVEL 0

Provide SERVICE LEVEL 3

Provide SERVICE LEVEL 2

Provide SERVICE LEVEL 1

Execute field safety corrective action (FSCA)

Decomission device or module

Refurbish modules

Repair on-site

Do service remote

Do automatic remote monitoring

Install system on-site

Dismount system on-site

Execute customer basic training