| General : | |
| Version: | 1.0 |
| Project : | |
| Author: | Holm Küfner |
| Created: | 20.12.2013 09:17:48 |
| Modified: | 07.10.2017 11:57:10 |
| Diagram Elements : |
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EA Project Browser
Overview- Organisation Chart
- Staff
- Roles
- Projects
- SOPs
Process landscape
Management- Quality and Regulatory
- Clinical Marketing
- Research and Development
- Operations
- Customer Support
CS_Customer Support
«BusinessProcess» Do field acceptance test- «BusinessProcess» Repair blocked parts in-house
- «BusinessProcess» Create application training material
- «BusinessProcess» Do device acceptance test
- «BusinessProcess» Inspect incoming devices to be repaired
- «BusinessProcess» Inspect incoming service modules
- «BusinessProcess» Manage customer support
- «BusinessProcess» Manage spare parts
- «BusinessProcess» Provide on-site application support
- «BusinessProcess» Refurbish modules
- «BusinessProcess» Repair device in-house
- «BusinessProcess» Scrap parts
- «BusinessProcess» Do TSC on-site
- «BusinessProcess» Provide Hotline and SERVICE LEVEL 0
- «BusinessProcess» Provide SERVICE LEVEL 1
- «BusinessProcess» Provide SERVICE LEVEL 2
- «BusinessProcess» Execute customer basic training
- Customer basic training
«Activity» Document customer basic training- «Activity» Feeedback/Clarification of open points/questions
- «Activity» Perform customer basic training
- «Activity» Prepare customer basic training and invite participants
«EndEvent» Customer basic training provided
«StartEvent» Need for customer basic training
- «BusinessProcess» Decomission device or module
- «BusinessProcess» Dismount system on-site
- «BusinessProcess» Do service remote
- «BusinessProcess» Repair on-site
- «BusinessProcess» Execute field safety corrective action (FSCA)
- «BusinessProcess» Do automatic remote monitoring
- «BusinessProcess» Install system on-site
- «BusinessProcess» Dispatch Customer Support
- Sales
- Finance
- Information Technology
- Human Resources
- Templates
- Software tools
- Equipment
- Facilities
- Products
- Compliance
- Sandbox