| General : | |
| Version: | 1.0 |
| Project : | |
| Author: | Wolfgang Kern |
| Status: | Approved |
| Created: | 02.05.2014 19:26:47 |
| Modified: | 03.09.2019 16:30:51 |
| Advanced : | |
| Appears In: | CFR 820.140 Handling, 8.2.6 Überwachung und Messung des Produkts, 7.5.4 Customer property, CS_Customer Support, CFR 820.184 Device history record, 7.5.1 Lenkung der Produktion und der Dienstleistungserbringung, Build device, 8.1 General, 8.2.4.1 General requirments, 7.5.10 Eigentum des Kunden, Repair blocked parts in-house, 8.1 Allgemeines, 7.5.1.1 General requirements, CFR 820.70 Production and process controls., CFR 820.80 Receiving, in-process, and finished device acceptance., Repair device in-house |
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Overview- Organisation Chart
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Management- Quality and Regulatory
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CS_Customer Support
«BusinessProcess» Do field acceptance test- «BusinessProcess» Repair blocked parts in-house
- «BusinessProcess» Create application training material
- «BusinessProcess» Do device acceptance test
- Do device acceptance test
«Activity» Check valid calibration of test tool and do reference measurement before first use- «Activity» Document device inspection results
- «Activity» Inspect device
- «Activity» Inspect device labeling
- «Activity» Label device as approved
- «Activity» Return test tool after use
- «Activity» Store approved device
- «Activity» Update device inventory
«EndEvent» Device acceptance test done
«StartEvent» Device ready for acceptance
«Gateway» Device accepted?
- «BusinessProcess» Inspect incoming devices to be repaired
- «BusinessProcess» Inspect incoming service modules
- «BusinessProcess» Manage customer support
- «BusinessProcess» Manage spare parts
- «BusinessProcess» Provide on-site application support
- «BusinessProcess» Refurbish modules
- «BusinessProcess» Repair device in-house
- «BusinessProcess» Scrap parts
- «BusinessProcess» Do TSC on-site
- «BusinessProcess» Provide Hotline and SERVICE LEVEL 0
- «BusinessProcess» Provide SERVICE LEVEL 1
- «BusinessProcess» Provide SERVICE LEVEL 2
- «BusinessProcess» Execute customer basic training
- «BusinessProcess» Decomission device or module
- «BusinessProcess» Dismount system on-site
- «BusinessProcess» Do service remote
- «BusinessProcess» Repair on-site
- «BusinessProcess» Execute field safety corrective action (FSCA)
- «BusinessProcess» Do automatic remote monitoring
- «BusinessProcess» Install system on-site
- «BusinessProcess» Dispatch Customer Support
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