| General : | |
| Version: | 1.0 |
| Project : | |
| Author: | Wolfgang Kern |
| Status: | Approved |
| Created: | 20.12.2013 09:25:50 |
| Modified: | 00:00:00 |
| Advanced : | |
| Appears In: | Install system on-site, Dispatch Customer Support |
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EA Project Browser
Overview- Organisation Chart
- Staff
- Roles
- Projects
- SOPs
Process landscape
Management- Quality and Regulatory
- Clinical Marketing
- Research and Development
- Operations
- Customer Support
CS_Customer Support
«BusinessProcess» Do field acceptance test- «BusinessProcess» Repair blocked parts in-house
- «BusinessProcess» Create application training material
- «BusinessProcess» Do device acceptance test
- «BusinessProcess» Inspect incoming devices to be repaired
- «BusinessProcess» Inspect incoming service modules
- «BusinessProcess» Manage customer support
- «BusinessProcess» Manage spare parts
- «BusinessProcess» Provide on-site application support
- «BusinessProcess» Refurbish modules
- «BusinessProcess» Repair device in-house
- «BusinessProcess» Scrap parts
- «BusinessProcess» Do TSC on-site
- «BusinessProcess» Provide Hotline and SERVICE LEVEL 0
- «BusinessProcess» Provide SERVICE LEVEL 1
- «BusinessProcess» Provide SERVICE LEVEL 2
- «BusinessProcess» Execute customer basic training
- «BusinessProcess» Decomission device or module
- «BusinessProcess» Dismount system on-site
- «BusinessProcess» Do service remote
- «BusinessProcess» Repair on-site
- «BusinessProcess» Execute field safety corrective action (FSCA)
- «BusinessProcess» Do automatic remote monitoring
- «BusinessProcess» Install system on-site
- Install system on-site
«Activity» Perform installation on site- Perform installation on site
- «Activity» Check the shipping boxes for damage
- «Activity» Complain the damage to supplier (logistics)
- «Activity» Document system installation
- «Activity» Install system
- «Activity» Order missed components/parts
- «Activity» Set TSC scheduler
- «Activity» Transport the shipping boxes to the installation area
- «Activity» Unpack the system at installation area and check delivery
«EndEvent» Abort installation
«StartEvent» Need to install system- «EndEvent» System installed
«Gateway» Delivery complete?- «Gateway» Shipping boxes damaged?
- «Activity» Prepare installation
- «Activity» Take module from stock
- «StartEvent» Start installation process
- «EndEvent» System in operation
- «BusinessProcess» Dispatch Customer Support
- Sales
- Finance
- Information Technology
- Human Resources
- Templates
- Software tools
- Equipment
- Facilities
- Products
- Compliance
- Sandbox